Privacy Policy
Last updated: September 25, 2025
The Cranberry Inn of Mercer (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you stay with us or use our services, including our website and guest communication tools.
Information We Collect
Personal Information: When you book a reservation, we collect information such as your name, email address, phone number, billing information, and stay details.
Communications: We may use your phone number and email address to send reservation confirmations, updates, and important messages related to your stay.
Guest Messaging: We use Telzio’s text messaging service to communicate with you during your stay.
How We Use Your Information
To manage your reservation and provide guest services
To communicate important information before, during, and after your stay
To improve our services and operations
To comply with legal or regulatory requirements
Sharing of Information
We do not sell your personal information. We may share it only with trusted service providers (such as Telzio for phone and text messaging services) in order to operate our business and fulfill your reservation.
Your Rights
You may:
Request access to the information we have about you
Request corrections or deletion of your data, where legally permissible
Opt out of non-essential communications by replying “STOP” to our text messages
Contact Us
If you have questions about this Privacy Policy, contact us at:
The Cranberry Inn of Mercer
3135 West Millers Lane
Mercer, WI 54547
Email: lodging@cranberryinnofmercer.com
Phone: 715-721-4700